Time to leave EE

MjMajestic · ‎08-02-2026

No ability to link accounts. Cannot sort SIM. Planning a trip to New York and I cannot even sort my overseas connection. I have been with EE since orange. But the service has consistently worsened. The app is always failing, if it works at all. I hate to say it, but it’s time to ditch all accounts and go elsewhere. The service is the worst it has been in years. Calling to speak to someone is awful, it’s just sell sell sell. Not interested in dedicated customers. Why stay? Give me one good reason, and coverage doesn’t cut it anymore. I’m very sorry EE you have lost all of your ability to look after your customers. 20+ years and you treat your long service customers like junk. Absolutely awful.

i would be keen to hear others thoughts on this. As I can see a very powerful campaign in this matter.

XRaySpeX · ‎08-02-2026

@MjMajestic : Re: Trip to New York:

You'll receive a Welcome text upon arrival at a country giving your roaming options.

If you are on contract, you may use your usual UK allowances in the EE ROW Zone 1 with up to 50 GB data per billing month if you have more, when you buy the Zone 1 Pass for £5 / day or £25 / week or already have it as an Inclusive Extra or you have an EE Full Works or EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa.

If you are on contract, just remember to text ROAMING to 150 before leaving UK to ensure the roaming ability is enabled on your no.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎08-02-2026

Hi @MjMajestic

Not sure what you want becase your post makes no sense. Something about going to New York and 20 years with EE but the app doesn't work, in the whole 20 years. Can you access EE web portal.

Have you text ROAMING to 150. If you're on EE pay monthly contract and roaming is activated then as @XRaySpeX says you will receive a text, but if you check your tariff you might have a roaming entitlement.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎08-02-2026

@MjMajestic My accounts are linked so….

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎08-02-2026

@MjMajestic wrote:
Planning a trip to New York and I cannot even sort my overseas connection.

What exactly do you mean by this bit in particular?

If you want some help with your roaming query, then explain the specific issue you have, and you'll likely get some help.

The rest of your post reads as a rant on multiple topics - which is fine, but doesn't help others who may be able to give you some valid assistance.