Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Signal

Bradders21
Visitor

‎23-12-2025 07:50 PM

Hi I’m currently in New Zealand my data pass has ran out but for some reason it’s not giving me any signal to renew the pass. It won’t connect to mobile data at all and when ever I use the app or website it just gives me numbers to text or call which it won’t allow me to do without connecting to the network 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-12-2025 10:21 PM

Are you on contract or PAYG?

What data pass? You wouldn't need data to make calls or texts, which you say you can't. So the cause of that cannot be a run-out data pass, whatever that is, but something else you failed to mention. So we can't really say until you tell us your full circumstances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎23-12-2025 11:03 PM

Data roaming will only work with an add-on, but voice & text roaming only need a network connection and headroom in your spend cap (for pay-monthly)

You mention your phone not having a network connection, there's your underlying issue - if you toggle flight mode, do you get coverage back?

Try a manual network search and connect to a local network manually. Then restore automatic selection afterwards.

0 Helpful