SIM card is not working

[Nijole]

I'm abroad. Everything was fine. But now my phone's SIM card is not working. I can't make calls. How do I reconnect?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[bristolian]

Does your phone show a connection to a local network? Can you send & receive texts?

Try toggling flight mode or manually selecting an alternative local network if symptoms persist.

[Nijole]

Thank you ,for replay.I can't do anything, I don't receive messages. And I can't send them.

[bristolian]

You've not answered whether your phone snows a mobile network connection - this is needed in order to make or receive calls, send or receive texts or use mobile data.

What was the result of toggling flight mode and using manual network selection?

[Northerner]

Hi @Nijole 

1. Are you on EE PAYG or pay monthly contract.
2. When were you last in the UK.
3. Can you connect manually to the network under network settings.
4. Are you in the EU or outside the EU.

Thanks 

[Nijole]

Sent from Yahoo Mail for iPhone

[Leanne_T]

Hi @Nijole 

Thanks for coming to the community. 

Could you let us know if the SIM is pay as you go or pay monthly? 

Do you have any networks showing available in your device settings? 

Speak to you soon 🙂

Leanne.