SIM card is not working
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28-01-2025
07:09 PM
- last edited on
28-01-2025
07:33 PM
by
Marina_SM
I'm abroad. Everything was fine. But now my phone's SIM card is not working. I can't make calls. How do I reconnect?
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
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28-01-2025 07:15 PM
Does your phone show a connection to a local network? Can you send & receive texts?
Try toggling flight mode or manually selecting an alternative local network if symptoms persist.
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28-01-2025 07:21 PM
Thank you ,for replay.I can't do anything, I don't receive messages. And I can't send them.
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28-01-2025 07:59 PM
You've not answered whether your phone snows a mobile network connection - this is needed in order to make or receive calls, send or receive texts or use mobile data.
What was the result of toggling flight mode and using manual network selection?
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28-01-2025 09:37 PM
Hi @Nijole
- Are you on EE PAYG or pay monthly contract.
- When were you last in the UK.
- Can you connect manually to the network under network settings.
- Are you in the EU or outside the EU.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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29-01-2025 04:28 AM
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29-01-2025 08:24 AM
Hi @Nijole
Thanks for coming to the community.
Could you let us know if the SIM is pay as you go or pay monthly?
Do you have any networks showing available in your device settings?
Speak to you soon 🙂
Leanne.
