Roaming text not recieved in USA

[J_sparrow22]

Support on USA roaming. 

I didn't receive any text when I entered the USA so havnt been been able to set roaming up. 

I've been on 5G but have no idea what costs I'm incurring. I thought I had set up roaming a few days ago but when on the bot messaging it said I hadn't. 

Concerned I have no idea what service I have what I am paying for. I have had nothing from EE confirming anything or any additional charges. 

What doesn't help is they don't have a whatsapp service so I have no means of getting in touch with them since my phone won't send/recieve text and can't make or recieve calls. 😡😡😡

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[bristolian]

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@J_sparrow22 wrote:

I didn't receive any text when I entered the USA

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Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. What exactly do you mean by "I've been on 5G "?

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.