Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[gkpdex]

Thank you, so I can use minutes, data etc at no additional cost in Turkey?

[chistery]

Yes. Just make sure you have roaming enabled by texting roaming to 150 before you go.

[ukms]

If you are going to Turkey in June, personally I’d start looking at the situation in May. High chance it will all change again in the next 6 months. 😁

[Em205]

Hi

Sorry but I am still confused. I have a few family sims which are now on a month to month contract. My grandson will be going to USA for 8 days in January and needs to be able to stay in contact via Internet calls texts. What is simplest , cheapest way to extend his contract to allow his minutes data to be used in Usa

[Coullle411]

I am going to Singapore for 4 days ,Malaysia for 12 days and Thailand for 10 days if I utilise a 7 day Zone 1 pass will it cover into the next country ie Singapore to Malaysia and then Thailand.

Thanks

[Plymouthbloke1]

Yes, you will be able to move between ROW1 countries on the same pass.

[Coullle411]

Thanks for that, sets my mind at rest

[ukms]

To confirm that, I’ve just gone from UAE > Qatar > Thailand within 7 days and it’s all working fine on 1 pass. 

[nathan018318]

Hello. I am off to the States on 1st Jan. I used to buy a travel pass but what do I do now? I have an exclusive addon for ROW1 zone but I can't find what countries are within this zone. Thanks. 

[_MrR_]

Click the link in the first post and you’ll find all the information you need. If you have the add-on for ROW1 on your account, it does include the States as well as other countries.