Roaming refresh

JordanTA · ‎03-12-2024

What’s changing?

We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

You can use minutes and texts, but out of bundle rates will apply
You will not be able to use data
Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

There are no changes to the way you use your device in Europe immediately as part of this change
We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

Bellers26 · ‎30-12-2024

So I have the Roaming Pass ROW but when I do the roaming check it says I have to pay £2.47 a day for travel in EU 47 countries is this correct what's the point of the inclusive extra if you have to pay the extra?

Chelsea130 · ‎30-12-2024

Mine does this as well, I still have the roam abroad inclusive extra on my plan.
However checking the roaming calculator in the app it says I have to pay the daily fee or buy a pass.

However if you check your account via desktop and not the app, it does correct show free roaming included. Yours will likely be the same, have a look and kindly update, I'd be interested to know.

This whole roaming change has been poor from
EE, counted by their glitchy systems (point in case above)
Sent from my iPhone

Min79 · ‎05-01-2025

I am furious that EE have done this; why couldn’t they have kept the other add-ons still? I have elderly family who just need to be able to use their UK phone for calls/texts in emergencies abroad. They don’t need data as can use WI-FI most of the time. Same for when I go abroad. I used to pay approx £8 a month for 60 Anywhere minutes/texts. Now the only option is to pay 37.50(!!) a week for a zone 2 package.

How can EE get away with this? MY EU inclusive package has also been removed. Time to look for another provider after 25 years of being loyal.

Colstalex · ‎05-01-2025

@Min79 wrote:
I am furious that EE have done this; why couldn’t they have kept the other add-ons still? I have elderly family who just need to be able to use their UK phone for calls/texts in emergencies abroad. They don’t need data as can use WI-FI most of the time. Same for when I go abroad. I used to pay approx £8 a month for 60 Anywhere minutes/texts. Now the only option is to pay 37.50(!!) a week for a zone 2 package.
How can EE get away with this? MY EU inclusive package has also been removed. Time to look for another provider after 25 years of being loyal.

Which country is this for?

ajwil25 · ‎05-01-2025

Can your tell me which countries are included in the ROW1 zone? I have an inclusive extra for Roaming Pass ROW and am going to the Caribbean in a couple of weeks.

Thanks

Andy

_MrR_ · ‎05-01-2025

Check out this part of the original post, all the details you need to know are there.

How can I see the new prices?

All our new roaming information is available online at Roaming Refresh

Min79 · ‎05-01-2025

India specifically in this case but it applies to many others. I’ve used the Anywhere packages in Africa, South America, non EU countries…

The Anywhere minutes and texts were global.

Colstalex · ‎05-01-2025

@Min79 wrote:
India specifically in this case but it applies to many others. I’ve used the Anywhere packages in Africa, South America, non EU countries…
The Anywhere minutes and texts were global.

Lebara have free roaming in EU, India and China and do some other roaming packages for elsewhere.

relax24 · ‎07-01-2025

Just upgraded via an ee guide call. Chose the full works plan however when looking at my account, it says the only roaming pass is the "Roam Further Pass" and only includes us, Canada, nz and Australia. Should it not say something else?

When I check UAE for example which is included in row1 countries it shows me I have to pay

relax24 · ‎07-01-2025

Upgraded via an ee guide call to full works but my addons say "Roam Further" with only the 4 countries. If I check UAE it says it would be chargeable. Is this correct?