Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Plymouthbloke1]

Yes.

[gkpdex]

Thanks, however when I look at the roaming charges it states that I need to purchase a 24 Hour Zone 1 Pass?

[Plymouthbloke1]

Are you in Turkey now? If not, you just need to go over there and you’ll get a text advising your plan is included whilst roaming…. No need to purchase anything.

[gkpdex]

Hi, No I'm in the UK, but going there in June. I was just checking as it's not clear that I am covered. If I type in Canada, then it states all is included but not with Turkey

[Plymouthbloke1]

As long as the pass shows in your add-ons, then you’re good to go 👍🏻

[gkpdex]

My plans shows: 

[gkpdex]

I can't see which countries are included in the 14 EU Countries and ROW1 countries. is there a list somewhere?

[chistery]

@gkpdex https://ee.co.uk/roamingrefresh 

Zone 1 (includes United States, China, Australia and more)

Daily Charge - £5 | 7 Day Charge - £25 | Calls, texts and data - UK allowances | Inclusive Extra - YES

Albania | Algeria | Australia | Bangladesh | Bosnia and Herzegovina | Canada | China | Dominican Republic | Faroe Islands | Fiji | Indonesia | Israel | Kuwait | Malaysia | Mexico | Moldova | Montenegro | New Zealand | Oman | Peru | Puerto Rico | Qatar | Serbia | Seychelles | Singapore | South Africa | South Korea | Taiwan | Thailand | Turkey | United Arab Emirates | United States | Vietnam

[gkpdex]

Thanks, so you are saying that even though I now have a roaming pass ROW and it states that eligible countries in ROW1 I still have to pay extra, when I didn't with a Roam Abroad Pass for 5 countries? This is ultra confusing

[chistery]

No, if you have it as an inclusive extra, you don't have to pay extra.