Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Egara]

Could you please explain how is work to active the EU 7-day pass, please?

Because, I see for daily plan is text ROAM to 150.

So, how to choose for 7 days pass instead daily.

Thanks.

[Colstalex]

You buy it when you arrive there

[Egara]

I am in France too. Someone text that this services are not working in France. If in France are not working will be same to another EU country.

[_MrR_]

You get this text on arrival in France (or any other EU country).

Ensure your data roaming is switched on (so you’re picking up 4G or 5G on the roaming network) and then click the link in the text for free.

The details are all in the welcome text. Texting ROAMING to 150 is just to ensure roaming is active on your account. Nothing to do with getting the roaming pass.

[Egara]

Thanks. I got this text but, does not says nothing about how to get the 7 days pass.

Someone can explain how to get the 7 days ROAMING EU plan?

Thanks so much

[bdg051]

@Egara When your in that country if you go to add-on.ee.co.uk while using data roaming it will allow you to buy the pass there 

[_MrR_]

@Egara - Are you on pay monthly? 

What does your text say?

[Egara]

Monthly payment.

[Peter_W]

Hey @Egara.

Welcome to the Community, and I hope you've been having a good time abroad too. 

Have you tried heading to the add-on link that's shared within the landing text you got? 

Just to be sure it's best to do this over mobile data rather than WiFi.

Peter

[Egara]

I have tried everything.

I have just called to customer services because the roaming is not working in EU to my numbers.

So, my family and me are in France without roaming services.

Fabi