Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[lukewheldon]

Thank you! Do you know where I can find the full list of included countries?

[Damienw1]

https://ee.co.uk/roamingrefresh?s_cid=con_ee_eng_ee_sms_na_rowroaming_f14-Roaming_Refresh-cc-TARG_L_.....

Scroll on this page it's under zone 1 

[_MrR_]

I’m pretty happy,,, I’ve just modified my inclusive extra on my plan which was the ‘Roam Abroad Pass’ which I’ve now swapped for the ‘Roaming Pass ROW’.

I hadn’t expected it to include the EU countries and the ROW Zone 1 countries. I’d thought it was one or the other so this is a massive bonus. 

For anyone who has a plan where roaming can be selected as a bolt on, these changes are brilliant. Like last time I was in South Africa with work, I got full 5G signal on MTN but couldn’t afford to use it so got a local sim. Same in Thailand and the UAE. Thinking for others, it’s the fact that countries like Turkey are included which will really make it worth while.

But get people who have been paying the standard bolt on rates (that went from £15 to £25 a month) will be disadvantaged by these changes. Time to switch to a plan with inclusive extras.

[TonyCarter]

About to head off on my holiday and couldn’t find my normal £25 Roam Further add-on.

So what was £25 for a monthly add on to cover a 2 week Canadian ski trip will now be £25 PER WEEK???

How is that ‘making things better for our customers’???

[JanelleH]

Hi @JordanTA 

I'm currently in Australia and organised a Roam Abroard pass in early Nov before I left. I pay an additional amount per month for the period I'm away.   Is that changing / being cancelled?  Or does that contract continue until my return date in the contract?

[Plymouthbloke1]

Hi,

The pass will be removed on your next billing date. At that point you’ll be prompted to buy one of the new passes.

[alcheyne]

Hi Jordan, no comment on roaming costs now being £25 PER WEEK?

Last time I used ROAM ABROAD in Jan 2023, it cost £10 PER MONTH.

This was for the exact same trip. How are EE justifying this mark up and selling it to users as a simplification?

[Soh98]

I'm flying to the US tomorrow, can anyone help me if this pass will cover my allowance for free? Or do I have to pay a daily charge on top of my inclusive extra? Its a little confusing and customer service keeps directing me to Web chat/articles. I need this for a month, will be there until new years, can anyone help?

 

[Damienw1]

Hi @Soh98.

The pass will include you're allowances same as in UK there are no extra charges. You can use upto 50gb of data if you have a plan with over that or whatever you have in the plan if less. 

[drzia]

@JordanTA  

What will happen to the new full works plan?

Are they getting ROW zone 1 or only the 5 countries with the roam further pass?

Thank you.

Zia.