03-12-2024 09:45 AM - edited 04-12-2024 04:58 PM
What’s changing?
How can I see the new prices?
What if I don’t buy a pass when I’ve landed outside of the Europe zone?
I received a text about my roaming products being removed, which products are no longer being sold?
What happens when my product is removed?
Inclusive Extras:
How will this affect my travel in Europe?
03-12-2024 12:05 PM
Hi @JordanTA,
Does this mean Full Works customers from 29th August have to upgrade (again) to get access to the additional countries for Roaming?
First they had to upgrade to get 5G Standalone and now have to upgrade again to get the new roaming products?
04-12-2024 02:15 AM
Hi @JordanTA ,
Good morning.
Thank you for your post.
It seems that EE is changing their roaming plans. I have two full works plans.
One from the latest and one from the previous plan.
Currently, I am travelling to a Zone 1 country.
In my scenario, what would be the case?
In my old plan, I can see that I can choose one inclusive extra with EU roaming and ROW zone 1.
(Which I have already choosen and waiting for the confirmation to be activated.)
However, in my new plan there's nothing showing instead it's showing roam further pass in the plan add-ons. Will it change to ROW Zone 1?
Please let me know.
Thank you.
04-12-2024 09:01 AM
@JordanTA @ I am on a 2023 All Rounder tariff, which included 1 inclusive extra. My chosen one has always been "Roam abroad pass" use your allowances in 47 EU countries incl USA, AUS, NZ, and a couple of others.
To clarify I have NOT received a text telling me this is being removed.
Yet upon checking my roaming charges in app this morning, it says USA roaming and EU countries I've selected all require me to buy a pass when landing.
Please clarify how terms of a current running until Feb '25 can be broken? My inclusive extra still shows in app as active, but it's not being reflected when checking my personal roaming charges.
Also is there a response to @Matt_124 as I'm interested in this as well?
thank you.
04-12-2024 01:47 PM
Indeed. Sounds very disingenuous….
04-12-2024 04:27 PM
Hey Matt, Sorry for delay, I'll try and get round all the questions ASAP.
You won't have to upgrade, just need to add the pass.
04-12-2024 05:05 PM
Hey Drzia
I'll drop you a message to get further info if that's ok.
04-12-2024 05:14 PM
Hey Chelsea, you would only get the message when its removed, not to advise it's going to be removed (is my understanding).
If you're currently roaming and your inclusive extra shows as active then you shouldn't be charged, but I'd recommend contacting our help desk if there are any issues.
(for Matts comment) You won't have to upgrade, just need to add the pass.
04-12-2024 05:40 PM
Hi @JordanTA,
Really appreciate you getting back to us all like you have.
My question was more related to the Full Works plans since Tariff Refresh 24. They have the Roam in EU and Roam Further Pass as included addons FOC, separately to the 1 Inclusive Extra option. Those addons are still there and didn't get any texts about them being removed which is a relief, and the inclusive extra choices don't show a Zone 1 Roaming pass.
My question really is, do the new Full Works plans (post Roaming Refresh) get a different kind of addon (instead of Roam Further) that gives the "Zone 1" destinations, meaning customers would have to upgrade to get that benefit? Or is it a matter of being able to purchase the pass for free when landing in Zone 1 if you have Roam Further on your plan?
04-12-2024 06:47 PM
This is the concern I have as well. The Full Works plan has EU and 5 ROW countries built into the plan (ie: non removable add-ons)…. So after my bill date, apparently my roaming products are being removed. All we want to know is what is it being replaced with? It’s not that difficult surely?!?!