Roaming not working in France

[Ismail2013]

Hi:  I’ve got roaming as a free add on with my contract but it’s not working in France. My spend limit cap is set at £10. Can you assist?

[Chris_B]

@Ismail2013  What billing add ons you got doesn’t enable roaming  that only keeps costs down. To enable roaming you text ROAMING to 150 before you leave the UK.   You will need to contact EE customer support tomorrow now to have roaming enabled on your account.   You can use live chat via the  EE app under help.   But it’s probably going to be quicker if you can call them from a different phone.  

[bristolian]

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@Ismail2013 wrote:

Hi:  I’ve got roaming as a free add on with my contract but it’s not working in France.

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Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.