The Full Roaming does allow you to use your phone in any country in the world where we have a roaming agreement, but is subject to standard roaming charges if you don't have an add-on or a plan with inclusive allowances. It does not contain any roaming allowances.
If you don't have any roaming product, the phone will not pick up signal from any roaming network, or you can get EU Roaming only, which will only work in EU countries, but again not include allowances.
If you believe you have been given incorrect information, you can speak to our customer service guides and raise a complaint with them, or you raise a complaint online.
Michael
