Roaming abroad

[Casey94]

Hi 

i am abroad and had not realised I needed to call EE to enable roaming I now have not ability to call EE to resolve. 
there also appears to be no option for live chat 

what is the resolution please? 

[Katie_B]

Hi @Casey94. 

Thanks for coming here. 

If you have not activated roaming before travelling abroad it would need to be our customer care team who activate this. 

Do you have access to Skype?

Katie

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[Casey94]

I do not have access to Skype as it’s 2 step verification and I cannot verify the code from a text as I can’t receive them 

[Katie_B]

Thanks for getting back to us @Casey94. 

The other option would to be call +44 7953 966150 from another working phone. 

Katie

[Ian240]

Hi, is this number +44 7953 966 150  is free from Spain, please? My son is in Spain and didn’t know about enable roaming before to go. And I cannot do it for him from UK on EE app….. thank you. 

[bristolian]

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@Ian240 wrote:

Hi, is this number +44 7953 966 150  is free from Spain, please? My son is in Spain and didn’t know about enable roaming before to go. And I cannot do it for him from UK on EE app….. thank you. 

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Refer to the paragraph in the post marked as the solution in this thread...

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.