Roaming - New Zealand

[Oggy1955]

I set up a Roam Abroad Pass earlier this month for a trip to New Zealand on my iPhone SE.

I have followed all the instructions to set up my phone.

I arrived in New Zealand yesterday but am unable to connect to a mobile network.

Can anybody help?

[Matt_124]

Did you text ROAM and GOING to 150 to enable roaming on your account before you left, separate to adding the Roam Abroad Pass?

Is your network selection set to automatic on your phone? If you try and manually select a network, does your phone allow you to do this?

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.