Roam Abroad Pass

[Jimraff]

I’ve just arrived in Canada today having purchased the Roam Abroad Pass and same thing, it won’t connect to any network and have tried all the things mentioned above. Help would be appreciated. 

[XRaySpeX · Accepted solution]

@Jimraff : As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Jimraff]

I did all that thanks but none of that sorted it. I now have it working. It turns out that texting roaming to 150 only turns on roaming in Europe. Got on to online chat and they sorted it for worldwide. I believe that if you text WORLDWIDE to 150 that will also sort it. It want made clear to me at any point when getting the roaming pass. 

[Peter_W]

Hey @Jimraff, I'm really glad to hear that you managed to get this sorted out with our team!

We have a couple of different roaming options, and sending ROAM to 150 will now guide you through a couple of different options, including checking costs, and setting what level of access you'd like. 

It is only recently that this has been updated though, so previously the options you could send were a bit more limited.

You can check out all of the options available to customers via our 150 text service in our help article here.

Enjoy the rest of your time in Canada too 😊

Peter

[XRaySpeX]

Texting ROAMING to 150 should ask you whether you want it for EU only or globally. "WORLDWIDE" would be 1 of the responses.