The issue is that EE have put up an AUTOMATED CUSTOMER WALL between the company and clients. You cannot talk to a human so you can't answer anything that is not in the main stream of simple enquiries. You keep getting into a loop of stuff you know already but doesn't answer your question and it wastes a lot of time. For example why is the spend cap in EU set to £50 - no idea, why is the EU pass limited to only 7 days meaning you have to renew it every week? Why does it now cost £15 a week when a couple of years ago it was £15 a month? Why can't you invoke it from your app before you go to the country like you could a couple of years ago? No idea - none of the EE systems will tell you and you can't talk to anyone.
Money Saving Expert will show you about 50+ suppliers that are 1/2 or even 1/3rd of the price of EE and many that have no EU roaming charges at all (some in 37 countries some in 50) - currently £2.59 a day on EE. So why anyone uses EE at all beats me - I feel an idiot. and should have dumped EE years ago.
