Cant make calls Marrakesh

[Dickieliggs]

I’m currently in Marrakesh I’ve purchased a 7 day pass but can’t make calls or send messages so I’m having issues calling ee even 150 don’t call out 

[Ali_A]

Hi @Dickieliggs 

Have you activated World Wide roaming access before going abroad? 

Do you have signal while in Marrakesh? 

You may need to try manually connecting to an alternative network while there- 

For android devices go to Settings > Connections > Mobile Networks > Network Operators > switch "automatic" to OFF.  
For apple go to Settings > Mobile Service (or Cellular). Select your active line/eSIM, tap Network Selection. 

Wait for it to load with networks. Once loaded, select a different network and wait a few minutes for it to connect. 

Ali 

[XRaySpeX]

@Dickieliggs : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.