ROAMING PASS USA not working

[richardcolson]

Hi I've arrived in the USA Boston area and my iphone isn't working on Data Roaming

I paid for a Roaming Pass for a month before I left the UK

I've tried many of the solutions like selecting network etc

I just can't get it to provide me with data

ANy help would be appreciated

I can't call EE from my phone for some reason. I tried using the international 150 number

Thanks

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

@richardcolson : Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[richardcolson]

This is now solved 
Thanks for your replies and to EE

Richard

[Peter_W]

Hey there @richardcolson, I'm really glad to hear you managed to get this all sorted out. 

Thanks for taking the time to come by and let us know, and I hope you enjoy the rest of your time in the US too. 

Peter

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.