Phoning from abroad

[cbuckham]

We’ve bought zone 1 passes but cannot make phone calls back to the uk from abroad. The online help says we can’t use chat to get help and need to call. But we can’t make calls. Can anyone help? We desperately need to make phone calls as a relative has been admitted to hospital. 

[XRaySpeX · Accepted solution]

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[cbuckham]

Thanks for your help. We thought roaming was on but it seems it wasn’t enabled.

That didn’t fix it, so we tried turning off the automatic network setting and chose another network operator, that did the trick!

Thanks

Sent from my iPhone

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.