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Phone cuts out when call mobile or land line numbers. Currently in USA.

JanetFRC
Investigator
Investigator

I have roaming set up, come to the USA frequently, suddenly phone only working on wassap.  Will not connect any other calls.

I can't call EE for hel - 'cos phone wont connect.

1 SOLUTION

Accepted Solutions
Thanks for help, problem seems to have righted itself. No idea what I did.

View solution in original post

7 REPLIES 7
Schockwave
EE Community Star
EE Community Star

Hello @JanetFRC ,

Welcome to the community,

I take it you have roaming enabled on your account?

Have you tried doing a manual search for a network to see if that makes a difference.

If on Android, have you tried switching off 5G to see if that works?

You may want to do the same with IPhone, instead of automatic try changing it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Yes to all of that. Phone dials the number then cuts it off showing 'call
ended'
bristolian
EE Community Star
EE Community Star

Can you send & receive texts? Can you use mobile data?

Which networks are giving the issues with voice calls? Have you been able to use those same networks for calls previously on this trip?

Thanks for help, problem seems to have righted itself. No idea what I did.

@JanetFRC ,  thank you for coming back and letting us know, glad the problem has righted itself.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
JanetFRC
Investigator
Investigator

I posted this earlier - got some help - problem seemed to fix itself, now its reverted bck again.  Very frustrating - I can't call 150 - 'cos phone wont connect. grrrr

Unfortunately the problem has returned.  Really frustrating. Can't dial 150 etc etc Phone just wont connect