Ongoing roaming issues in EU

[pwalk]

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while. Why haven't EE put out a notice of it somewhere, or texted everyone affected, with an ETA of a fix? That would have saved a lot of headache. Personally, I'm really disappointed, it's the first time I've tried EE's roaming and I'm only able to receive calls, texts,  thankfully data works as well so there's WhatsApp, but it's unacceptable to have to make numerous calls to CS to find out about it, and no estimate of a fix.

[Paulw46]

I had the same problem in germany. I called CS last week and they said there was a general problem and their engineers were trying to fix it, but nothing happened. Called today and problem solved. It seems changes were made to the roaming pass late last year and some customers (like me) got left out of the update. It took a few hours to become effective but all good now. Next step is to request compensation as i need my phone for work and i have been using my wife's phone and she does not have a roaming plan so it has cost me!