Not receiving text messages while abroad in Pakistan

[Minihussain]

I have had a family emergency and had to travel back to Pakistan but unable to receive SMS. My spend cap is on £30 so not sure what the issue is?

I was in Pakistan a few weeks ago and spoke to someone about the same issue.

Alot of apps need verification by sms and this is causing such inconvenience 

[Northerner]

Hi @Minihussain 

Have you activated roaming on your account. If not you'll need to speak to EE CS via Skype on WiFi using the number in my signature.

Thanks 

[bristolian]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.