No USA coverage

[SM1972]

Hi I'm currently in USA I added a roaming pass out here but it is not working I can't call EE in UK as can't use Skype and have no mobile coverage and am not receiving text messages  - what can I do

[XRaySpeX]

@SM1972 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[SM1972]

Thanks

I didn't do it before I came to the USA

Skype appears to want to charge me 0.1p per min which is fine but I can't add money to account as my phone is not receiving text messages so I can verify my credit card

Additionally the only manual phone options don't work

Feel in a jam I can only use WhatsApp when in WiFi otherwise I can't access maps etc

[XRaySpeX · Accepted solution]

Skype to an 0800 no. is free for me on a PC. Moreover I don't need to open an a/c with it.

[SM1972]

Thanks I was using the mobile number have not got through 

[XRaySpeX]

Oh, no, don't call a mobile no. on Skype. That's why it wants to charge you.

[SM1972]

Yes got it sorted - never used Skype before so didn't know what to do so thanks for help

[Leanne_T]

Thanks for letting us know this has been sorted for you @SM1972 

Hope you have an amazing time 🙂

Leanne.