My son has arrived in the UAE and he still can't get data

[honeysuckle59]

My son has arrived in the UAE and I was told he wold get a text to access roaming. There was a spend cap on his account which I have lifted and he still can't get data. He needs this to check in

[XRaySpeX]

@honeysuckle59 : Can he make calls & texts?

Is he on contract or PAYG? Had he used that SIM for making calls or texts in UK before he left to go abroad?

If he is on contract, did he activate roaming on your EE a/c before he left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on his a/c. Having roaming activated on his EE a/c, not just on his device, is crucial to using his contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if he are on contract he needs to call CS to get his roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.