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Making calls from Australia to uk

benc81932
Explorer

hi iam in australia and have a uk sim and i have the correct roaming pass, i got a message when i arrived saying "while you're here thanks to your roaming pass you can use your uk plan allowances" but when i try to call nothing happens no ringing sound, i also have been told someone has tried to call me but i didnt recieve a call.  Data works fine just not calls

i tried to switch to telstra and it let me call someone however i cant always access telstra, why doesnt it work on any other service like optus or vodophone for example? thanks

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@benc81932  Depends on who EE roaming partner is.  You’re basically asking why doesn’t my EE sim work on o2 or Voda.  

  Have you restarted the device since you got there ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Chris_B wrote:

You’re basically asking why doesn’t my EE sim work on o2 or Voda.  


Roaming means using foreign network. O2 & VF are both UK networks, the same as EE.

So then why does my data work on the other services like Optus…? just not
calls.
bristolian
EE Community Star
EE Community Star

My hunch would be a VoLTE issue.