Inability to Use EE Number While Abroad

[Adel19771]

I am writing to urgently address an issue with my EE mobile number, which I have been using for several years. Currently, I reside outside the United Kingdom and have encountered significant problems with my service.

For some time now, I have been unable to make calls, send or receive text messages using my EE number. This issue has caused considerable inconvenience, including the non-arrival of important bank messages and the inability to reactivate my WhatsApp application.

Despite topping up my account with £5 to resolve this issue, the problem persists. I kindly request your immediate assistance in restoring full functionality to my number, as it is crucial for my daily communications and financial transactions.

I look forward to your swift resolution.

[XRaySpeX]

Your recent top-up this A.M. was too late; it had already gone into hibernation. May is 7 months back. So it probably went into hibernation in Nov. Now you'll need to contact CS to get it out. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Adel19771]

I wanted to extend my heartfelt thanks to all of you for your assistance and support. After contacting customer service, my phone has been successfully activated. Your guidance and encouragement were invaluable during this process.

Thank you once again for your help and for being such a wonderful community.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.