IM IN THE DR

[Oliviat1997]

Hi there. I’m in the Dominican Republic at the moment, my data works fine as I have the all inclusive plan, however I can’t make any calls to the UK…. I can’t even call EE everytime I call a Spanish automated women is on the phone (I don’t speak Spanish) any tips please? I toggled airplane mode on and off 200 times, restarted my phone too many times, Skype isn’t a thing anymore so no one try to suggest Skype to me…. All these other WiFi calling apps they expect me to pay for… (don’t see why I should when I’m paying for EE for my all inclusive plan to call back to the UK)….

[Oliviat1997]

Hey, I ended up having to get the Yolla App and I put £6 credit on for 130 mins. Was the only way for me because I needed to call my sons school as got a missed call from them! The 130 mins credit could use for another holiday anyway

[Mod edit - removed name and number, please don't share personal information on these public forums]

[Oliviat1997]

Yes I did get the welcome message 

[lucyanne01]

We’ve been able to get in contact with customer service via chat and explained it to them. Just speaking to a manager regarding the issue so far none of the troubleshooting has worked. 

[lucyanne01]

Yes we did, as the we have the Full Fix Plan

[Oliviat1997]

Same with me, no troubleshooting has worked, I called via WiFi app to get in touch and have been back and forth via email now, she is raising a ticket now