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I'm not sending MMS - "You don't have enough Spend Cap balance" message

ChrisCornwall19
Contributor
Contributor

‎23-09-2024 08:26 PM - last edited on ‎24-09-2024 07:31 PM by EE Community Moderator

I've started having exactly the same issue today. I'm not sending MMS, just simple text messages and my iPhone is labelling them as "text message". Then suddenly they just stopped sending and I started receiving the "You don't have enough Spend Cap balance" message. EE support is open until 9pm but not tech support, it seems they are closed so will try calling tomorrow.

10 REPLIES 10
everybodyhatesc
Established Contributor
Established Contributor
In response to Leanne_T

‎25-10-2024 08:46 PM

Sorry for the delay. I guess you're too efficient for me! 

I'd say that although the official switchover date for 25th September I wasn't able to use the same number until 27th for whatever reason.

Yes, I have restarted the phone several times since then. And yes, the number in the phone's settings displays the ported number. This is a commonplace issue with RCS compatible devices, so I understand.

Chris

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