I have been charged roaming charges when I was abroad in error

survey01 · ‎05-10-2026

I have been charged roaming charges whilst I was abroad in error. I did not make these calls. Refund the costs or I will not be renewing my contract

Chris_B · ‎05-10-2026

@survey01 No point in making threats on a public forum you need to call customer support about these charges.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

View solution in original post

XRaySpeX · ‎05-10-2026

@survey01 : Where were you? Had you bought a roaming pass for that Zone? How was the charge stated in your bill?

How do know you were charged for calls? You could be charged for using data or sending texts while roaming.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎05-10-2026

@survey01 No point in making threats on a public forum you need to call customer support about these charges.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.