I have a plan that we purchase for 15 lb for data in the UK. We are now going to

[sherylcraner]

Can I use a roaming add-on for my UK plan so that I can make calls when I am in Italy 

[XRaySpeX]

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

[Peter_W · Accepted solution]

Hey there @sherylcraner.

Welcome to the Community 😊

As @XRaySpeX has mentioned here, if you're buying a pack direct on pay as you go, you'll need to have additional credit to purchase an extra daily add-on to use your allowances in Italy, or you can also pay £10 for the whole week. 

You can find the full details on our roaming pages here.

One thing to be aware of as well - if it's been a while since you were last in the UK using this SIM, it may have been placed into hibernation, or if it's been inactive for a more extended period, completely cancelled. 

We have a dedicated Community thread outlining how this works here:

What is pay as you go and flex hibernation, and how do I stop it? - The EE Community

Peter

[XRaySpeX]

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@Peter_W wrote:

or if it's been inactive for a more extended period, completely cancelled.