Hi im in Turkey at the moment

[Tigger1313]

Hi im in Turkey at the moment I purchased a roaming pass before coming but I can't call home or call 150 or EE can anyone help. I tried turning phone on and off and flight mode ect. It says my call are barred? 

[Chris_B · Accepted solution]

@Tigger1313  A roaming pass helps keep costs down it doesn’t enable roaming on the account.  You enable roaming by texting ROAMING to 150 before you leave the UK.  You’ll need too use live chat via the EE app,  it’s under help and you’ll have to request that roaming is enabled on your account, or call customer support from a different phone. 

[Schockwave]

Hello @Tigger1313 , how did you purchase a roaming pass? You would normally receive a welcome message when arriving in Turkey and then purchase the roaming pass.

If you did not receive the welcome message, then you would need to contact EE from another phone if you did not activate roaming on your account before going abroad. This you would only need to do if you are on contract, as pay as you go is roaming enabled.

[Tigger1313]

Iv tried to call but it says my calls are blocked and I can't call 150 or any help 

[Chris_S]

Hi @Tigger1313,

I'm sorry to hear that you're still unable to use your phone abroad.

If you'd like to contact us using a differnet device, you can call +44 (0)7953 966 150

Chris S