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[Va_so]

Hello,

I am currently using an EE SIM card outside the UK (in Iran), but my phone shows “No Service” and cannot connect to any network even when I try manual network selection.

Could you please check whether EE roaming service is currently available in Iran, or if there are any restrictions on EE SIM cards connecting to Iranian networks?

Thank you

[Va_so]

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Hello,

I am currently using an EE SIM card outside the UK (in Iran), but my phone shows “No Service” and cannot connect to any network even when I try manual network selection.

Could you please check whether EE roaming service is currently available in Iran, or if there are any restrictions on EE SIM cards connecting to Iranian networks?

Thank you

[XRaySpeX · Accepted solution]

@Va_so : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.