The EE Community

Purchasing packs

I travel regularly between UK & South Africa & I top up so that my uk phone number does not become dormant. I buy a pack when in UK for my dual SIM card but would it be possible for me to top up my wife’s phone if she buys a EE SIM card for her phone...

Is this a fair deal?

I’m currently on a 24 month contract ends in may 26. iPhone 14 lowest storage, unlimited data, calls and texts. £50.50 was £49 but April happened. It’s probably just me but am i being ripped off seems a lot of money? What’s your opinion? Thanks in ad...

Access adult content

Ee blocking WiFi calling

So I usually use WiFi calling because of poor signal at home however recently the phone has been cut off because of a dispute that ee still need to respond about and since then whenever I make a call with WiFi calling it just diverts to the ee paymen...

Router

Hi I'm trying to change my frequency to 2.4 as it's at 5 but I need the lower one to connect to my daughters Tonie box please can you help 

XKO order number

I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they c...

Bought new iPhone 16plus on website

Hi I bought an iPhone 16 plus on the ee website today ...... and although the process went right thru to the end and even took my £30 upfront cost, I have no confirmation email at all with no reference  number, which means I can't track k the phone o...

Netflix Activation

Hey, i selected the Netflix Add on as this is what I had before. I’ve just gone to use my Netflix it’s now saying I need to pay for it? And that my number isn’t linked to an account ? If I go to the ee.co.uk/netflix to activate it, it says it’s alrea...

Blocked caller still leaving voicemails

A 020 number has been calling me and leaving voicemails, I blocked the number however they are still able to leave voicemails. I’ve sent a text to say they have the wrong number but it’s possible this isn’t a mobile user. Please help

Travelling to Australia

Hi. I'm going to be visiting family in Australia for three months. What is the best/cheapest way to use my mobile while I'm there.  I'll mainly be using it to make calls within Australia and WhatsApp to UK.