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Checking data usage on unlimited contract

py9mrg
Investigator
Investigator

Hello,

I am currently abroad and want to check my data usage to see how close I am to the 50GB fair usage allowance. However, when I do it via the website it gives a list of overlapping “stacked” and “expired” numbers that I have no idea how to interpret. When I check it via the app, it simply says something like “you’re on unlimited, sit back and relax”, which is useless. 

Where can I find out my current monthly usage in a simple XGB fashion so I can check whether X < 50, please?

Thanks

14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

@py9mrg  You’ve used an iPhone 13 Pro Max since 2018 !!    When the release of this device was 2021.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Which will be why I say I don’t trust the statistics. 

Chris_B
EE Community Star
EE Community Star

@py9mrg  the iPhone XS was released in 2018.     If you open settings>General>About.  The 3rd line down states what device it is.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I know. And mine says 13 Pro Max, again, this is why I don’t trust the statistics they’re quoting. My previous phone was an XS Max so clearly there’s been an issue with the switch. 

wait: I see why you’re confused now. Will edit my previous comment. 

FYI this comment is wrong but won’t let me edit. I’ve used the same handset since 2021 - got myself mixed up there. So the 2018 in the settings has not been updated correctly.