The EE Community

AirPods with 24 month Apple Music - I can't add the Apple Music pass?

Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

Gifted Data Speed Query

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account.  The two family members only have about 1.5gb of data and rely on me to share mine every month.  I have just checked to se...

Special Svce on my mnthly account

My telephone account shows calls to "Special Svce"  What is this?

I added a £10 pack but it wasn't added to the number leaving me with no credit

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

Acer nitro v15 gaming laptop

Any idea on the Acer nitro v15 gaming laptop? Is it coming back in stock and do you know when roughly?

Apple watch series 9

I have just bought a series 9 cellular apple watch. Works fine until I try to connect to the ee cellular service. Says ee does not connect How do I get it to connect to my ee sim

Unable to claim my Google One 2TB after upgrade even with text message link

Can I just say that the EE website and app is absolutely awful. After struggling and failing to upgrade my phone via the app and website I finally gave up on a new phone (went to the phone company which worked out cheaper overall for the device). I m...