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Charges abroad

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Ronnie661
Investigator
Investigator

‎23-02-2025 10:30 AM

In September last year, we travelled to the U.S.  I purchased the full roaming pass enabling me to use my phone abroad. I have full unlimited data and minute and call allowances whilst in the U.K. Please correct me if I'm wrong, but aren't I supposed to be able to use my plan allowances and not incurr any call costs while I was over there? I have been charged for a phone call back to the U.K and for a few calls I made to U.S. numbers.

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Leanne_T
EE Community Support Team
In response to Ronnie661

‎23-02-2025 01:49 PM

Hi @Ronnie661 

Thanks for coming to the community. 

I can see you have mentioned chatting to the team and hope this is now sorted for you. 

If you would like to discuss the charges and get these looked into in more detail, please give us a call on 150 and the team will be happy to help. 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎23-02-2025 10:44 AM - edited ‎23-02-2025 11:02 AM

@Ronnie661 : Yes, that was the case back in Sept. '24 when you bought the Roam Abroad Pass for £25 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ronnie661
Investigator
Investigator
In response to XRaySpeX

‎23-02-2025 10:54 AM

this was September 2024

 

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XRaySpeX
EE Community Star
EE Community Star
In response to Ronnie661

‎23-02-2025 11:02 AM

Sorry, typo!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ronnie661
Investigator
Investigator

‎23-02-2025 11:23 AM

I have finally been able to make the EE chat understand what I am talking about. It seems that they may be refunding me the charges. How many more people have this problem and don't spot it?

 

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Leanne_T
EE Community Support Team
In response to Ronnie661

‎23-02-2025 01:49 PM

Hi @Ronnie661 

Thanks for coming to the community. 

I can see you have mentioned chatting to the team and hope this is now sorted for you. 

If you would like to discuss the charges and get these looked into in more detail, please give us a call on 150 and the team will be happy to help. 

Leanne.