Charges abroad

Ronnie661 · ‎23-02-2025

In September last year, we travelled to the U.S. I purchased the full roaming pass enabling me to use my phone abroad. I have full unlimited data and minute and call allowances whilst in the U.K. Please correct me if I'm wrong, but aren't I supposed to be able to use my plan allowances and not incurr any call costs while I was over there? I have been charged for a phone call back to the U.K and for a few calls I made to U.S. numbers.

Leanne_T · ‎23-02-2025

Hi @Ronnie661

Thanks for coming to the community.

I can see you have mentioned chatting to the team and hope this is now sorted for you.

If you would like to discuss the charges and get these looked into in more detail, please give us a call on 150 and the team will be happy to help.

Leanne.

View solution in original post

XRaySpeX · ‎23-02-2025

@Ronnie661 : Yes, that was the case back in Sept. '24 when you bought the Roam Abroad Pass for £25 pm.

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Ronnie661 · ‎23-02-2025

this was September 2024

XRaySpeX · ‎23-02-2025

Sorry, typo!