Cant use mobile to make calls in Greece

Van1968
Contributor
Contributor

Can use it to go on internet and sms but I cant ring anyone in UK or in Greece via mobile direct. EE alleges they are working on issue since 18th April. With no end in sight.  Once they trebled their roaming charges it all went to pot, maximum price zero service ...

25 REPLIES 25
Van1968
Contributor
Contributor

It looks like the Community Support Team are here to justify the shenanigans of EE referring to contracts, connecting manually, customer service asked what mobile I have etc. Why dont they have automated updates of service breakdowns with a projected solution? Within two days I have been here 1 week abd still cant make calls ..

@Van1968 , if you are in the UK, you can register and report and have updates if breakdowns of service where you are, but not sure that is possible when roaming, as that has to do with the country you are in, and them giving and us here giving answers to help, is all we can do when you are roaming, not sure what you expect anyone to say. You can register here for updates, by the way, but that is only for the UK:

https://ee.co.uk/help/mobile-coverage-checker

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

I been flying to Greece on Business for the last 25 years. First time I cannot make call from a mobile. Zero explanation re timeframe. 

Probably my mistake must never use company which isnt directly related to local providers ...

@Van1968 , have you tried a manual search for a network? That often resolves the issue. Not sure why you are not able to get a network.

What makes you think they are not directly related to local providers? 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Joke is one of the marketing adverts of EE are supposed to imply that the logo states EE ie Everywhere but in reality its just made up...

If a mobile company doesnt own a local mobile provider then anything goes. Service been out now one full week with no end in sight ...

@Van1968 ,everywhere is meant for the UK, as I wrote, they cannot be held responsible for other countries.

I shall be going on a Mediterranean cruise in June, all being well, and will see if I get network connections where I shall be stopping off, as when we dock near land, should get connection, which I am sure I should, as when abroad, have always had signal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

They dont own any local providers Greek Cosmote is owned by Germany's TT network, Vodaphone has shop oulets in Athens, EE probably had a relationship with Disneyland in France as over a week now still cannot make calls...

ee_user14
Established Contributor
Established Contributor

@Van1968 wrote:

Vodaphone has shop oulets in Athens, EE probably had a relationship with Disneyland in France as over a week now still cannot make calls...


Are you sure about that? VodaPHone Greece doesn't exist. Do you mean VodaFone?

How long have you worked in EE's commercial team, out of interest? You seem very familiar with their roaming arrangements, and how networks pay each other.

@ee_user14 , we are mostly customers here, you can see if it is EE staff and you can check here:

https://community.ee.co.uk/t5/EE-Community-info-News/Meet-our-Community-Team/td-p/1415489

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

@Van1968 wrote:

If a mobile company doesnt own a local mobile provider then anything goes. Service been out now one full week with no end in sight ...


This is how international roaming works. Apart from a select few regional telecoms groups (VF around Europe, and Singtel in Australasia), the overwhelming majority of roaming agreements are between different companies.