by niall153 Investigator
Investigator

Can’t make phone calls or text abroad

Hi,

 

can someone help me out please. 

 

I am in norway from the U.K. and I can’t make phone calls or texts from my phone. I have full signal me 4g and can receive calls and text. When I try and call out it says “The subscription is barred from traffic to this number”

 

I have looked online and tried some things, So I logged into my EE, in my manage my EE, I changed my call abroad and premium rates from “Blocked” to “allowed” and says could take up to 24hrs, this was about 36 hours ago, went back on now and it says Blocked again. I changed it again and 10 mins later said blocked again.

 

I can’t phone EE or text so I’m hoping someone will know. 

 

Thanks,

 

Niall

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can’t make phone calls or text abroad

I have sent you a private message @niall153

 

Please take a look and get back to me, 

 

Katie 🙂

11 REPLIES 11
by Grand Master
Grand Master

Re: Can’t make phone calls or text abroad

@niall153  Did you try restarting the device after you enabled call abroad and premium rate.  

 

If your having issues turning this off you can login to your EE online account and wait for a live chat window to pop up, you can use this t chat with customer services.   The window will only pop up if an agent is free to chat.  

by niall153 Investigator
Investigator

Re: Can’t make phone calls or text abroad

I haven’t tried switching it off but I will do and see if that works 

by
EE Community Support Team

Re: Can’t make phone calls or text abroad

Good Morning @niall153

 

Welcome to the community. 

 

I hope you're having a lovely time in Norway, is calling abroad still showing blocked within your My EE?

 

Speak soon, Katie 🙂

 

 

by niall153 Investigator
Investigator

Re: Can’t make phone calls or text abroad

Thanks @Katie_B

 

yes is it still showing up as blocked. 🙈

 

dont understand it.

 

niall 

 

 

by
EE Community Support Team
Solution

Re: Can’t make phone calls or text abroad

I have sent you a private message @niall153

 

Please take a look and get back to me, 

 

Katie 🙂

by niall153 Investigator
Investigator

Re: Can’t make phone calls or text abroad

A member of the EE team contacted me by phone and has resolved the issue. 

 

thanks,

 

niall

by
EE Community Support Team

Re: Can’t make phone calls or text abroad

Thanks for letting us know @niall153 🙂

 

I'm glad it's all sorted.

 

Jon

by Wolfiewill
New Member

Re: Can’t make phone calls or text abroad

I have this problem as well (USA not Norway)!

any help would be great!

by
EE Community Support Team

Re: Can’t make phone calls or text abroad

Hello there @Wolfiewill

 

Welcome to the community 🙂

 

Are you able to receive calls?

 

If you're a pay monthly customer, can you try logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >This will show as ticked if roaming is activated.

 

Can you activate these settings?

 

Let me know how you get on 🙂

 

Leanne.

 

by Disu123
Visitor

Re: Can’t make phone calls or text abroad

HI am in Spain and I need to urgently phone someone innthe uk I have topped up but I can’t make any phone calls or texts and I can’t even text 150 for help. Please can someone let me know how to you my phone abroad 

by
EE Community Support Team

Re: Can’t make phone calls or text abroad

Hi @Disu123,

 

Welcome to the EE Community. 🙂

 

Are you a new EE customer?

 

If not, when was your pay as you go account last used?

 

Thanks

 

James

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