Can't make or receive calls in Norway

[Damitjanet]

Why can't I receive or make calls in Norway 

[bristolian · Accepted solution]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Damitjanet]

My phone has always worked abroad, I've never had to do anything different....I've been to Cyprus, France, Amsterdam this year , no problem, EE mess around with my contract,take off free roaming, up the price of my contract... And now for some reason it doesn't work....time to change providers after 40 years I think...

[bristolian]

The above reply was added to another thread and has been merged together.

If your phone has worked abroad previously, then the roaming facility will be active unless you've specifically asked for it to be removed.

Try using your phone's manual network search to seek local networks manually, and select each one in turn. You can then revert to automatic selection afterwards

[Ali_A]

HI @Damitjanet 

You can easily reactivate roaming access by texting ROAMING to 150. 
If you're already abroad you'll need to call Customer Service from another phone to have it activated. 
Visit Get ready to roam with your EE device for more information. 

Are you trying to use your phone abroad at the moment?

Ali 

[Damitjanet]

Thank you Bristol , My phone has always worked abroad, I've never had to do anything different....I've been to Cyprus, France, Amsterdam this year , no problem, EE mess around with my contract,take off free roaming, up the price of my contract... And now for some reason it doesn't work....time to change providers after 40 years I think...

[bristolian]

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@Damitjanet wrote:

My phone has always worked abroad

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Have you tried the suggestion made in previous posts, of manually cycling through all the local networks in turn?