Can't make calls in USA

[CEL30]

I have the same problem. I have roaming, I received the welcome text from EE when I arrived in the USA and I can use data but can't call. I just get the message 'not registered on the network'. I made sure that there is no cap on my account before leaving the UK. This is very frustrating and causing huge problems for me.

[Schockwave]

Hello @CEL30 ,

Welcome to the community,

If you untick automatic network and do a manual search, you should then find one that works, try the different ones until one works for you.

[CEL30]

Thank you, that worked! EE should change their instructions, as they state that automatic network selection needs to be used!

[Schockwave]

@CEL30 , glad that worked and you are now able to use your phone in the USA, thank you for letting me know, enjoy the USA!

[CEL30]

That worked in St Louis, but now I am in Los Angeles nothing seems to work. I can't ring any number so can't contact EE customer service . . . . .

[bristolian]

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@CEL30 wrote:

Thank you, that worked! EE should change their instructions, as they state that automatic network selection needs to be used!

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Automatic selection is normally the way to go. Manual selection is part of fault-finding if you have issues with a specific network.