Calls blocked

[Aaron6923]

I’m currently in Canada and when trying to make calls to any number, whether it be a UK phone number or Canadian I keep getting “uc2, outgoing calling is currently disabled on your phone”. I’ve used my phone over here to call hundreds of times in the past and need to make important calls today. Anyone know what’s going on? Also, can’t contact EE because the only option is to call them! 

[Christopher_G]

Hi @Aaron6923 

Welcome to the community.

If you've been able to make calls before from abroad, everything must still be set up from our end. Please try doing a manual network selection on your phone, to see if you can connect to any other Canadian providers. 

Let us know if you manage to get connected please.

Chris

[Aaron6923]

Hi Chris,

Tried two different, manual network providers and received a new audio
message: “calls to this number are barred”

Thanks,
Aaron.

[Katie_J]

Hi @Aaron6923. 

When was the last time you called from abroad before today?

Have you recently made any changes to your account such as an Upgrade OR applied a Spend Cap?

Katie

[Aaron6923]

Hi Katie,

Last call abroad probably was a year ago now if I’m remembering correctly.
And I did change from my monthly roam anywhere plan to a talk and text pay
as you go plan. However I was told by an EE staff member that my calls and
texts abroad should continue to work as they have done, but the issue is I
can’t make calls even to UK numbers, my credit never goes down even if I
send text messages and purchasing data roaming or additional add ons that
should allow roaming or calling abroad does not work for me.

Thank you.

[Katie_J]

Thanks so much for confirming @Aaron6923. 

Has the SIM been used OK in the UK since moving to pay as you go?

Katie

[Aaron6923]

Yes it worked ok in the uk

[Katie_J]

Hi @Aaron6923. 

Is Roaming switched on within your handset settings?

I'm unsure what could be causing this for you. 

Katie

[XRaySpeX]

When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.