Bit of a contact loop

[Sustech]

Went to Japan earlier this month. Purchased a World Passport (unlimited calls and texts, 1Gb data per day) add on so I can use my phone over there. Landed, turned phone on,  data service only and no calls or texts.

This is where I found the infinite contact loop. Tried to log onto EE to find out what to do. "we are sending you a text code".  This is obviously not going to get to me. Couldn't find any other way of contacting EE. No phone, no text. Luckily I could connect to WiFi most of the time and the data service did work. My wife tried to talk to EE in the UK but was rejected a number of times. Just got the bill, have I got rights to go back to EE and ask for a reduction in the roaming charge seeing that I didn't get the whole service?

[Schockwave]

@Sustech , whether you have a physical SIM card or ESIM, the result will be the same, it makes no difference, as it has to do with which network gives you all the possibilities, and we have seen that customers, who do a manual search for a network, may find one that works for data and making and receiving calls and text.

[Debbie_G · Accepted solution]

I'm sorry to hear about the issues you had while in Japan, @Sustech. 

I’d recommend contacting our team, they will be able to review the charges for your add-on and help further.

Debbie