Am abroad and can't call out.

sarah0808 · ‎10-12-2024

So, I've been in Portugal a while and have had no problems using my phone. The service was refreshed a couple of weeks ago, though. and since then I haven't been able to call out.

It's very frustrating. There's no way of contacting anyone at EE. They just provide a phone number which, obviously, my phone won't connect to.

I've paid for the service that allows me unlimited roaming and. yes. I did activate it before I left the UK.

I'm very frustrated and I need to make calls. Can someone advise? Thanks

XRaySpeX · ‎10-12-2024

@sarah0808 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

How did you "activate roaming" before you left the UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎10-12-2024

@sarah0808 You might want to read THIS And there is no such thing as unlimited roaming. There was an add on that allowed you to use your tariff allowance while there but it’s now changed to what I’ve linked to above.

Try restarting the device to see if what in that link actually happens.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎10-12-2024

What exactly do you mean by "the service was refreshed a couple of weeks ago"?

You've mentioned being abroad for a while and had no problems - so what exactly needed refreshing, and how was that done?