Add-on EU Roaming Free - what does this mean?

madflower · ‎26-04-2025

Hi,

I'm currently on an Essential SIM 125 contract. Looking at my add-ons, it states I have EU Roaming with the word free underneath.

What does this actually mean - is roaming free in the EU for me? I'm going to Madeira this week so would really like to know if I'm going to be able to use my phone there for free or not.

Matt_124 · ‎26-04-2025

If you have the EE App, go to the Help page and tap on the yellow "Going abroad? Check your roaming costs" banner.

Alternatively, you can tap the Search (magnifying glass logo) in the top left and search Roaming.

This should bring you into the Roaming tool where you can enter an EU Country and it will advise whether it's "Good news! Roam like home" or details of Roaming Passes if you have to purchase one upon landing.

It's possible this add-on could be just the capability to connect to EU networks, and not necessarily the billing addon which would make it free of charge (it has become a little confusing lately with all the changes to addons and their names).

The above advice should help confirm what the case is for you.

View solution in original post

Northerner · ‎26-04-2025

Hi @madflower

Yes roaming is free.

Just text ROAMING to 150 to ensure the service is activated on your account as the add on alone doesn't activate roaming.

Enjoy your holiday.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

madflower · ‎26-04-2025

Thank you for the quick and reassuring reply.

XRaySpeX · ‎26-04-2025

Do you have an Essentials Plus plan? That has free EU Roaming included. Plain Essentials doesn't.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

madflower · ‎26-04-2025

No, it is just an Essentials plan from 2023 with the add on which suggests it is free.

I'm now confused as both responses contradict each other 🤔

Matt_124 · ‎26-04-2025

If you have the EE App, go to the Help page and tap on the yellow "Going abroad? Check your roaming costs" banner.

Alternatively, you can tap the Search (magnifying glass logo) in the top left and search Roaming.

This should bring you into the Roaming tool where you can enter an EU Country and it will advise whether it's "Good news! Roam like home" or details of Roaming Passes if you have to purchase one upon landing.

It's possible this add-on could be just the capability to connect to EU networks, and not necessarily the billing addon which would make it free of charge (it has become a little confusing lately with all the changes to addons and their names).

The above advice should help confirm what the case is for you.

bristolian · ‎26-04-2025

Can you post a screenshot of the add-on you're referring to?

The "add-on" (it's actually a facility, but has started being listed under add-ons in recent months) that *enables* you to roam (and is free) usually has the word "enables" in it.

This does the same job as texting ROAMING to 150 before leaving the UK.

madflower · ‎26-04-2025

Thank you, that was very helpful.

Unfortunately for me it showed that roaming isn't free but at least it is confirmed now.