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Abroad with no service

Scook357
Visitor

‎02-08-2026 11:50 AM

Hi I’m currently in Spain with no service. Is there a way to contact EE through other means I’ve tried my partners phone but as he is pays as you go all it says is top up won’t go to customer service on the numbers we have. Even though he has a roaming package. I’ve tried messaging on Facebook but it just gives me the same numbers and no help. I don’t have the chat option on my app either. I can’t send any texts as no cellular service at all. 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎02-08-2026 12:02 PM

Hi @Scook357 

Did you receive a welcome text.

If you cannot use the message service in the EE app you'll need to use another device or landline and call EE https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.