About roaming data

[Tannahui]

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Hello, I already paid £10 for EU roaming in Italy but I still cannot use it. Can you please help me to check?

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[Tannahui]

I am using EE for a few months and £15 top up every month. But i am travelling in Italy now, after I sent ROAMEU7D to 150, I cannot use the roaming daya

[Peter_W]

Hey there @Tannahui, welcome to the Community!

When you arrived in Italy did you get the welcome message confirming you have connected to a local network, or have you had no service full stop since arriving?

Also have you ever made a chargeable call or text in the time you've had this number, or have you always just used the pack allowances?

Peter