The EE Community

When will my order arrive in store

I ordered an iPhone via EE app on the 3rd April hoping that it will be delivered to my nearby store. They gave me a confirmation email with my order number and no other email was sent since then. I’ve tried multiple time to use the order number to tr...

Broadband 1.6 Gbps and landline

I am a current EE customer for all think mobile but I left EE broadband to switch to BT as only BT offered the faster speeds at the time. I want to come back now which I can see I can do but why can I not upgrade to the faster speeds at the same time...

Roaming charges

Hi I am in Bangladesh  and I need to use my roaming pass for one week  please text me on my number. *********** [Mod edit: Please do not post personal information on the public board. Thanks!]

EE App-Manage Broadband/speed test issue

Hi all, Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is e...

Idiotic webpage

Why have a webpage where i cant look at my billing and contract, when i select it, it just shows me the online forum im getting annoyed with it i have the stupid app, it says this account is closed someone needs to cancel the direct debit for today a...

Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Breach of contract terms ? No TV for four weeks

I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...

how to report scam text received without sender tel number ??

EE WiFi 7 Pro Ethernet Backhaul

HelloDoes anyone know how to set up ethernet backhaul with the smart WiFi pro?