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EE app and website

Support using EE to manage your account and check data on-the-go.

3827 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3379 Posts

Orders

A place to ask questions about your orders from EE.

4154 Posts

Activity in Account

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Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

How to do trade-in deals properly

I have no idea if EE are still working with Likewize for their trade-in deals, I hope not for the sake of EE and EE's customers. Back in August when the Samsung Galaxy Z Fold 4 was released, I did a deal with EE trading in my Z Fold 3. The process di...

grsdev by • Expert Contributor
  • 704 Views
  • 10 replies
  • 0 Helpful

Pack on pay as you go

Hi, can someone please help me with my Pack. I have pay as you go sim and I always had a pack but this time I am tried to renew my pack but is not working. can you please check what is happening because I really need to use my phone asap. Thank you 

Alesya1 by • Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful

About my order

Hello sir/madami had placed an order on 12th of April but i haven’t received any update about my order yet

Billing

I try to pay bill through the EE app  and My payment amount deducted with my bank but App dosent so the payment gone be  accepted so what's the problem happen can u check 

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by • Investigator
  • 492 Views
  • 16 replies
  • 0 Helpful

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Jimmer72 by • Investigator
  • 299 Views
  • 2 replies
  • 2 Helpful

Can't buy a mobile pack from US before travel

I've been in the US for a while now (It's probably nearly 10 months) and while I was able to go online and add a £20 top-up to my EE phone number on the account, when I've tried to add a monthly pack I get an error message saying they're trying to re...

sipehava by • Investigator
  • 37 Views
  • 5 replies
  • 1 Helpful
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