Skip to main content
Forum FAQ's

Account

For any questions about managing your EE account, experts are on hand and ready to help.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

EE app and website

Support using EE to manage your account and check data on-the-go.

3852 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3416 Posts

Orders

A place to ask questions about your orders from EE.

4168 Posts

Activity in Account

Sign In to Post

Resolved! Xbox game pass

Hi in transferring my info to my new phone I have lost the I fo for setting up game pass and wondering g if there is a way to get the info again To set this perk up so I dont lose out Thanks in advance 

Rejoining EE Issue

I'm looking to rejoin EE, but have ran into an issue, wondering if anyone has experienced anything similar, or has any advice please?I previously had a 2 year contract with EE, this ended in November 2022, I then switched onto a 12 month sim only con...

Shane90 by • Explorer
  • 3 Views
  • 0 replies
  • 0 Helpful

How do I acess my PUK code?

Hello. My SIM card has been locked for some reason and I searched that I need my PUK code.However, it says for me to click on 'Manage my Device' but this option doesn't exists to me and I need my PUK code. Honestly, EE is such a hard platform. 

iihtyso by • Explorer
  • 18 Views
  • 2 replies
  • 1 Helpful

Fraud

Beware of fraudulent upgrades with EEOn 27/10/23 I called EE to cancel a contract for my phone ending 4373 from my number ending 5707 (both EE lines). At 19:46 on the same date a call was placed to EE from a different number cancelling this request a...

Struggling this month

Am wondering if I can change billing date with my outstanding balance due to the 25th of this month as I am a single mother and can’t have no phone to contact people? And then change my actual billing date to the 30th of each month 

EE contract

I m in a family contract and get out of it without contacting the owner. Is there any way I can use the same number on other sim without contacting the owner of the family contact.

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by • Investigator
  • 696 Views
  • 28 replies
  • 1 Helpful

EE Perk - NHS - not receiving any emails

Hi,I have tried on different days over the last 2 weeks to get logged in to EE perks, so I can claim my 20% off (recently upgraded, believe you can add perk discounts up to 30 days after doing so). I've tried both logging in and registering, with bot...

eclarke2 by • Investigator
  • 525 Views
  • 22 replies
  • 3 Helpful

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Alanl11 by • Visitor
  • 5389 Views
  • 61 replies
  • 39 Helpful
Load more

Suggested posts